Privacy Policy

Millwell Road, LLC, Waukee, Iowa 50263 (“Millwell Road,” “Company,” “we,” “us,” or “our”) respects privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when a person visits our website; purchases, downloads, installs, or uses the Wrench Monkey Pro Corporate Edition, Wrench Monkey Pro Coordinator Tool, or Standalone Training Course (collectively, the “Products”); communicates with us; or otherwise interacts with us.

This Privacy Policy does not apply to information that is not personal information under applicable law.

1. Information We Collect

A. Purchase and Contact Information

We may collect information related to a Product purchase or a communication with us, including:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Purchase information, including the Product purchased, purchase price, payment status, transaction history, invoice information, refund information, and payment-dispute information;
• Business or employer name and job title, if provided;
• Information provided in connection with a customer-support request, refund request, or other communication; and
• Other information you choose to provide directly to us.

B. Payment Information

Purchases are processed through Lemon Squeezy, a third-party payment processor and checkout provider.

We may receive limited information from Lemon Squeezy or another payment provider relating to a transaction, such as confirmation that a payment was authorized, completed, declined, refunded, or disputed. We do not intend to receive or store complete payment-card numbers or other full payment-account information.

C. Information We Receive Through Communications

We may collect information that you provide when you contact us by email or otherwise communicate with us, including customer-support inquiries, refund requests, feedback, and other correspondence.

Please do not send us Social Security numbers, full financial-account numbers, protected health information, or other sensitive information unless we specifically request it through a secure process.

D. Technical, Device, and Usage Information

When you visit our website, we or service providers acting on our behalf may automatically collect limited technical information, which may include:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Device type;
• Operating system;
• Date and time of access;
• Pages accessed;
• Referring website or source;
• Approximate location derived from an IP address; and
• Security, diagnostic, and server-log information.

E. Information Entered Into the Products

Information entered into a Product, such as vendor lists, notes, history, operational information, vehicle or equipment information, or other records, remains on the purchaser’s computer and is not transmitted to Millwell Road through the Product.

Purchasers are responsible for securing, backing up, and controlling access to information entered into a Product.

2. Cookies and Similar Technologies

Millwell Road does not intentionally use advertising cookies, analytics cookies, tracking pixels, session-replay tools, or third-party advertising content on its public website at this time.

Our website hosting provider or other service providers may collect server-log or similar technical information in connection with operating, securing, or maintaining the website. We may update this Privacy Policy if our practices regarding cookies, analytics, or similar technologies change.

Checkout occurs through Lemon Squeezy’s website. Lemon Squeezy may use cookies or similar technologies under its own privacy policy and practices.

3. How We Use Personal Information

We may use personal information to:

• Process Product purchases, payments, refunds, and payment disputes;
• Deliver Product download links and purchase-related communications;
• Respond to inquiries, customer-support requests, refund requests, and feedback;
• Communicate about purchases, transactions, security matters, changes to the Products, and other service-related matters;
• Detect, investigate, and help prevent fraud, unauthorized activity, misuse, security incidents, and other unlawful activity;
• Maintain, secure, troubleshoot, and improve our website, Products, and business operations;
• Enforce our Terms of Service and other agreements; and
• Comply with applicable legal obligations and protect the rights, safety, and property of Millwell Road, purchasers, and others.

We may create and use aggregated or de-identified information for lawful business purposes, including product improvement, security, operational analysis, and product development.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Service providers. Vendors that support website hosting, payment processing, checkout administration, email delivery, customer support, security, data storage, and related business operations.

Professional advisors. Attorneys, accountants, auditors, insurers, and other professional advisors when reasonably necessary for legal, business, compliance, or risk-management purposes.

Government authorities and other parties. Parties when we reasonably believe disclosure is required by law, legal process, court order, subpoena, or governmental request, or is necessary to protect the rights, safety, property, or security of Millwell Road, purchasers, or others.

Business transferees. Parties involved in an actual or proposed merger, acquisition, financing, reorganization, asset sale, bankruptcy, or similar transaction involving Millwell Road.

Other parties at your direction or with your consent. Parties to whom you direct or authorize us to disclose information.

5. Email Communications

If you provide an email address in connection with a purchase, customer-support request, refund request, or other communication, we may send transactional and service-related communications, including purchase confirmations, download-link communications, payment or refund notices, security notices, and responses to your requests.

If Millwell Road sends marketing emails, recipients may opt out by using the unsubscribe instructions in the applicable message or by contacting us at support@wrenchmonkeypro.com. Opting out of marketing communications will not prevent Millwell Road from sending non-promotional communications about a purchase, transaction, security event, refund request, or requested support.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Process and document Product purchases and related transactions;
• Deliver purchase-related communications and respond to support or refund requests;
• Address disputes and enforce agreements;
• Meet legal, accounting, tax, and recordkeeping obligations;
• Protect against fraud, misuse, and security threats; and
• Carry out the purposes described in this Privacy Policy.

The retention period will vary based on the nature of the information, the reason it was collected, applicable legal requirements, and legitimate business needs.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

No method of electronic transmission, storage, or processing is completely secure. Millwell Road therefore cannot guarantee absolute security.

8. Privacy Requests and Choices

Depending on a person’s location and applicable law, an individual may have privacy rights concerning personal information, which may include the right to:

• Request access to personal information;
• Request correction of inaccurate personal information;
• Request deletion of personal information, subject to applicable exceptions;
• Request information about our collection, use, and disclosure of personal information;
• Opt out of certain marketing communications; and
• Appeal a decision concerning a privacy-rights request where applicable law provides that right.

To submit a request, contact us at:

Email: support@wrenchmonkeypro.com
Mail: Millwell Road, LLC, Waukee, Iowa 50263

We may need to verify a requester’s identity and authority before responding to a request. We will process verified requests as required by applicable law.

9. Children’s Privacy

The Products and website are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen.

If you believe a child has provided personal information to Millwell Road without appropriate authorization, please contact us at support@wrenchmonkeypro.com.

10. Third-Party Services

Our website and Product-purchase process may rely on third-party service providers for functions such as website hosting, payment processing, checkout administration, email delivery, customer support, and security.

In particular, Product purchases are processed through Lemon Squeezy. Third-party providers may process personal information under their own privacy policies, contractual obligations, and legal requirements. Millwell Road is not responsible for the independent privacy practices of third-party websites or services that we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and post the revised Privacy Policy on our website.

Where required by applicable law, we will provide additional notice of material changes.

12. Contact Us

If you have questions about this Privacy Policy or Millwell Road’s privacy practices, contact:

Millwell Road, LLC
Waukee, Iowa 50263
Email: support@wrenchmonkeypro.com
Website: wrenchmonkeypro.com